Required skills

communication skills to listen to sequenced instructions of several steps to complete task to participate effectively in spoken interactions in order to convey actions and outcomes to consult and question supervisor and peers to clarify status of maildocuments and to give oral instructions to peers eg about where to locate mail

literacy skills to follow a firms policies and procedures to record incoming and outgoing mail and to check for accuracy of address details

numeracy skills to check weigh and address outgoing mail to record sort and collate incoming mail and to estimate time for mail despatches and bulk mailouts

problemsolving skills to choose the appropriate delivery method for mailcourt documents

Required knowledge

accepted codes of conduct including those relating to

duty of care

ethical behaviour

compliance with reasonable direction

conflict of interest

privacy and confidentiality

use of company property

nondiscriminatory practice

Australia Posts batching specifications

criteria for courier selection

firms policies and procedures

roles and locations of a firms personnel

scope of legal practitionersupport role and own responsibilities and obligations to provide legal advice to complete or sign off on legal work andor to appear in court as described by relevant jurisdictions

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

accurately and promptly registering and distributing incoming mail in accordance with firms policies and procedures

consistently despatching and registering and outgoing mail in accordance with firms policies and procedures carriers requirements and relevant legislation

routinely checking all details including addresses numerical information spelling and contents of mail for accuracy proactively seeking clarification from designated persons and applying correct addressing protocols for despatch with a range of carriers

knowledge of scope of legal practitionersupport role and own responsibilities and obligations

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

evidence of accurately and promptly registering incoming and outgoing mail in accordance with firms policies and procedures carriers requirements and relevant legislation

evidence of consistently distributingincoming mail including urgent and confidential items to correct personnel within accepted timelines

evidence of consistently dispatching outgoing mail in time to meet carriers delivery schedule

evidence of promptly arranging urgent and same day deliveries to meet delivery requirements taking into account location of recipient

evidence of routinely checking all details including addresses numerical information spelling and contents of mail for accuracy and applying correct addressing protocols for dispatch with a range of carriers

evidence of proactively seeking clarification from designated persons if unable to resolve any problem appropriately

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

demonstration of techniques

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of workplace or training environment documentation outlining the processing ofcourt documents

review of documentation outlining the processing of outgoing mail

testimony from team members colleagues supervisors or managers

oral or written questioning to assess knowledge of relevant legislation rules regulations codes of practice and research resources

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other legal administration units

BSBLEGA Apply knowledge of the legal system to complete tasks

BSBLEG301A Apply knowledge of the legal system to complete tasks.

Register of incoming mail may include:

Processing court documents may include:

Firm's policies and procedures may include:

Processing original documents may include:

Processing served documents may include:

Preparing outgoing mail for despatch will differ according to:

Appropriate delivery method for mail may include:

Processing outgoing mail may include:

Time lines may differ according to:

Document collation may relate to:

Specifications may differ according to:

Best option for urgent delivery may include:

Follow-up may include: