Required skills

analytical skills to identify improvement opportunities in relation to the servicesproducts delivered internally or conceptsideas in area of expertise

communication and consultation skills to ensure all relevant groups and individuals are advised of what is occurring and are provided with an opportunity for input

quantitative and qualitative research skills to locate and review relevant data and information

technology skills to consider various software and hardware options for storing and accessing data and information

Required knowledge

new technologies and their suitability to knowledge and information management

risk management

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

documentation which tracks a particular problemissue through information gathering and analysis decision making and taking and dissemination to relevant groups and individuals

development and utilisation of relevant information storage and retrieval systems as well as accessing informal knowledge and information from informal networks within the organisation

knowledge of new technologies and their suitability to knowledge and information management

Context of and specific resources for assessment

Assessment must ensure

access to appropriate documentation and resources normally used in the workplace

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

assessment of written reports on knowledge management and information management

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

oral or written questioning to assess knowledge of information management systems

review of documentation identifying defining and analysing business problems and issues

evaluation of communication plans

evaluation of the transmissionrelease of informationadvice in terms of adhering to confidentialityprivacy policies

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other units from the Advanced Diploma of Management

Statistical analyses may include:

Sensitivity analyses means:

Management information systems means:

Decision support systems are:

Risk management means:

Quantitative methods may include:

Relevant groups and individuals means:

Research may include:

Communication plans means:

Technology may include:

Corporate knowledge may include: