Required skills

high level interpersonal and leadership skills to obtain acceptance of change processes and to inspire trust

innovation skills to think laterally and to develop creative means to enable people to accept change positively

learning skills to enable openness to new ideas and techniques which could contribute to ongoing organisational improvement

planning and organising skills to sequence events and to enable staff to be clear in times of change or turbulence

problemsolving skills to identify and respond to barriers to the change and analyse risks

project management skills to implement the change management strategy

teamwork skills to consult with relevant groups and individuals for input to the change process

verbal communication skills to consult with relevant stakeholders and promote the change management plan

Required knowledge

change management process or cycle

components of a change management project plan

impact of the external environment on change strategies

organisational behaviour

potential barriers to change

range of strategies for embedding change

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

development of a change process that detailsrationale for the change and its objectives

implementation of a change process

critical evaluation of how the change process was managed

demonstration of techniques for responding to resistance to change

Context of and specific resources for assessment

Assessment must ensure access to appropriate documentation and resources normally used in the workplace

Method of assessment

The following assessment methods are appropriate for this unit

analysis of responses to case studies and scenarios around change management

assessment of reports on change management

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

review of change management project plan and communication or education plans

review of records outlining consultation with relevant groups and individuals for input to the change process

oral or written questioning to assess knowledge of change management strategies

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Strategic change needs may include:

External environment may refer to factors that are:

Relevant managers may include those:

Barriers to change may include:

Resources may include:

Interventions and activities may include: