Required skills

communication and teamwork skills to consult with stakeholders and system users

problemsolving initiative and enterprise skills to

assess vulnerabilities in ecommerce systems and infrastructure set up

manage risks and implications of electronic payment systems

monitor business customer satisfaction

map business customer needs and expectations

evaluate competitive technologies for implementing electronic payments

teamwork skills to provide leadership in occupational health and safety OHS practice and observance of ethical standards legislative requirements and good corporate governance requirements

technology skills to

use appropriate technology to achieve system and business outcomes

use appropriate terminology

use high levels of accounting mathematical technological and ecommerce systems

assess suitability and reliability of hardware and software

compare and recommend new technology solutions that have potential to improve organisational outcomes

Required knowledge

business policies and procedures impacting on job role or function

capabilities and limitations of infrastructure

customer needs

electronic payment and processing

facilities and infrastructural management

information sources on product and supply arrangements for customers

manufacturers specifications for use and maintenance of equipment and systems

methods for assuring safe and secure payment using electronic medium

planning techniques

principles of supply chain management

quality measures and principles

relevant legislation codes and regulations that affect business operations especially in regard to OHS and environmental issues equal opportunity industrial relations and antidiscrimination

relevant obligations under the Australian Quality Training Framework AQTF Standards for Registered Training Organisations

resource investment and maintenance solutions

resource requirements and limitations

secure electronic system for merchant transactions

technology underlying secure transmission and verification of information

trends in business to business ecommerce and ebusiness systems

written policies and internal procedures on trading etrading and associated contractual documents

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

research and evaluation of appropriate electronic technology for a given business system

capacity to analyse develop and implement plans for an effective ebusiness solution eretail solution mobile business solution and electronic supply chain management solution to meet specific organisational needs

knowledge of methods for assuring safe and secure payment using electronic medium

Context of and specific resources for assessment

Assessment must ensure

competence is consistently demonstrated over time and over a range and variety of situations

access to required assessment facilities and resources

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of applied projects or learning activities for instance related to implementing effective electronic solutions across ecommerce mobile eretail and electronic supply chain management for a specific business requirement

direct observation of contextual application of skills

oral or written questioning to assess knowledge of capabilities and limitations of infrastructure

review of research and evaluation of the appropriate electronic technology for a given business system

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBLEDA Review enterprise elearning systems and solutions implementation

BSBLED704A Review enterprise e-learning systems and solutions implementation.

Communication to stakeholders includes:

Commercial set up may include:

E-business models may include such typologies as:

Arrangements for conducting e-commerce may vary with:

Data may include:

Business and organisational requirements may include:

Customer authentication and transaction systems may include:

Mobile computing devices may include devices with a data processor such as:

Mobile technologies may include:

Mobile commerce includes:

Supply chain includes: