Required skills

communication skills to explain the operation and troubleshooting of technology in the work environment

literacy skills to interpret and evaluate the purposes and objectives of various uses of technology to display logical organisation of written information

problemsolving skills to address routine and nonroutine faults with hardware and software

research and analytical skills to analyse and identify organisations future technology requirements

Required knowledge

costs and benefits of technology maintenance strategies

general features and capabilities of current industry accepted hardware and software products

importance of backup and security procedures maintenance and diagnostic procedures licensing installation and purchasing procedures

key provisions of relevant legislation from all forms of government that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

environmental issues

occupational health and safety OHS

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

installing software and hardware

organising and accessing software materials and consumables

maintaining technology security and maintenance systems

knowledge of costs and benefits of technology maintenance strategies

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

access to examples of technology maintenance and security procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

analysis of responses to case studies and scenarios

demonstration of techniques

oral or written questioning to assess knowledge of general features and capabilities of current industry accepted hardware and software products

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other information and communications technologyor general administration units

Organisational and system requirements may include:

Disk drive and peripherals maintenance may include:

Consumables may include:

Software may include:

Technology may include:

Sources of information may include:

Improved technology systems may include: