Required skills

literacy skills to identify work requirements to comprehend basic workplace documents to interpret basic user manuals and to proofread simple documents

communication skills to identify lines of communication to request advice to effectively question to follow instructions and to receive feedback

problemsolving skills to solve routine problems in the workplace while under direct supervision

technology skills to use equipment safely while under direction basic keyboard and mouse skills and procedures relating to logging on and accessing a computer

basic typing techniques and strategies

Required knowledge

key provisions of relevant legislation from all levels of government that may affect aspects of business operations such as

OHS

basic ergonomics of computer use

main types and parts of computers and basic features of different operating systems

suitable file naming conventions

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

navigation and manipulation of the desktop environment within the range of assigned workplace tasks

knowledge of organisational requirements for simple documents and filing conventions

application of simple keyboard functions to produce documents with a degree of speed and accuracy relevant to the level of responsibility required

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

examples of workplace documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

demonstration of techniques

oral or written questioning to assess knowledge of computer operations and functions

review of shortcuts created

review of folderssubfolders created

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBITUA Develop keyboard skills

BSBITU102A Develop keyboard skills

other general administration units

Ergonomic requirements may include:

Work organisation may include:

Occupational health and safety requirements may include:

Desktop icons include:

File attributes include:

Appropriate media may include: