Required skills

communication skills to identify lines of communication to request advice to effectively question to follow instructions and to receive feedback

literacy skills to identify work requirements to comprehend basic workplace documents and to produce and proofread simple documents

problemsolving skills to solve routine problems in the workplace while under direct supervision

technology skills to use equipment safely while under direction and to use basic keyboard touch typing and mouse skills to produce simple documents

Required knowledge

key provisions of relevant legislation from all forms of government that may affect aspects of business operations such as OHS

organisational benchmarks for keyboarding

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applying touch typing technique to enter alphanumeric characters

safely using keyboard

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

access to examples of workplace documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

demonstration of techniques

oral or written questioning to assess knowledge of keyboard operations and functions

review of completed documents

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBITUA Operate a personal computer

BSBITU101A Operate a personal computer

other general administration units

Ergonomic requirements may include:

Work organisation may include:

Touch typing technique may vary according to:

Speed and accuracy must be: