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Elements and Performance Criteria

1. Implement procedures to send and receive electronic mail
   • Login to software for sending and receiving email in accordance with organisational requirements
   • Check outgoing email for accuracy and ensure any required attachments are prepared, in accordance with organisational and service provider requirements
   • Identify urgent, confidential, personal, suspicious or potentially dangerous email and take appropriate action
   • Deal with returned email in accordance with organisational policies and procedures
2. Manage electronic mail
   • Set security levels and/or filters for incoming email in accordance with organisational requirements
   • Create and maintain individual mailboxes in accordance with organisational requirements
   • Store email and/or attachments in accordance with organisational requirements
   • Empty inboxes and archive or permanently delete in accordance with organisational requirements
   • Prepare and maintain electronic mailing lists in accordance with organisational requirements
3. Collaborate online
   • Identify software to be used in collaboration
   • Ensure online collaboration is undertaken in accordance with organisational policy, procedures and net etiquette (netiquette)
   • Respond to posts or communications in accordance with agreed parameters, organisational requirements and netiquette

Range Statement

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