Required skills

communication skills to request advice to receive feedback and to work with a team

literacy skills to identify work requirements to understand and process basic relevant workplace information and to draft simple correspondence

problemsolving skills to solve routine technology problems

Required knowledge

different methods of electronic communication

key provisions of relevant legislation from all forms of government that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

sending and receiving email for a range of purposes

attaching and removing documents to email

using software applications to collaborate online

knowledge of relevant legislation

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

access to software applications likely to be used in the workplace

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

analysis of responses to case studies and scenarios

demonstration of techniques

oral or written questioning to assess knowledge of electronic communication methods and tools

review of attachments prepared for email

review of electronic mailing lists

evaluation of postings and responses to online discussions

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

general administration units

other IT use units

Software may include:

Organisational requirements may include:

Checking outgoing email for accuracy may include checking:

Attachments may include:

Suspicious or potentially dangerous email may include:

Dealing with returned email may include:

Storing email may include:

Mailing lists may include:

Online collaboration may include:

Net etiquette may include: