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Elements and Performance Criteria

1. Identify and investigate online service provider
   • Undertake online research to identify suppliers of required products/services
   • Assess service provider confidentiality, security and privacy facilities in accordance with individual and organisational requirements
   • Assess potential products/services for authenticity
2. Perform online transactions
   • Confirm organisational requirements for products/services to be obtained
   • Ensure authentication information is secured in accordance with organisational requirements
   • Use appropriate online functions to obtain required products/services
   • Report any difficulties in accessing or using online facilities to the service provider
   • Complete transaction and ensure products/services are received in accordance with terms of online transaction
3. Maintain records of online transactions
   • Maintain records of transactions in accordance with organisational policy, procedures and level of authority
   • Compare organisational records with online records and deal with irregularities according to organisational policy and procedures
4. Review online transactions
   • Review obtained products/services rendered to determine quality, timeliness and level of customer service in relation to advertised profile
   • Make recommendations regarding continued or future use of online service provider, as supported by transaction history