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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Collect, analyse and communicate information and ideas
   • Collect relevant information from appropriate sources and analyse and share with the work team to improve work performance
   • Communicate ideas and information in a manner which is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs
   • Lead consultation processes to encourage employees to contribute to issues related to their work, and promptly relay feedback to the work team in regard to outcomes
   • Seek and value contributions from internal and external sources in developing and refining new ideas and approaches
   • Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required
2. Develop trust and confidence as leader
   • Treat all internal and external contacts with integrity, respect and empathy
   • 2.2 Use the organisation's social, ethical and business standards to develop and maintain effective relationships
   • Gain and maintain the trust and confidence of colleagues, customers and suppliers through competent performance
   • 2.4 Adjust interpersonal styles and methods to meet organisation's social and cultural environment
   • 2.5 Lead and encourage other members of the work team to follow examples set according to organisation's policies and procedures
3. Develop and maintain networks and relationships
   • Use networks to identify and build relationships
   • Use networks and other work relationships to provide identifiable benefits for the team and organisation
4. Manage difficulties into positive outcomes
   • Identify and analyse difficulties and take action to rectify the situation within the requirements of the organisation and relevant legislation
   • Guide and support colleagues to resolve work difficulties
   • Regularly review and improve workplace outcomes in consultation with relevant personnel
   • 4.4 Manage poor work performance within the organisation's processes
   • 4.5 Manage conflict constructively within the organisation's processes