Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify the impact of own emotions on others in the workplace
   • Identify own emotional strengths and weaknesses
   • Identify personal stressors and own emotional states related to the workplace
   • Develop awareness of own emotional triggers and use this awareness to enable control emotional responses
   • Model workplace behaviours that demonstrate management of emotions
   • Use self-reflection and feedback from others to improve development of own emotional intelligence
2. Recognise and appreciate the emotional strengths and weaknesses of others
   • Respond to the emotional states of co-workers and assess emotional cues
   • Identify the varying cultural expressions of emotions are utilise to respond to emotional cues in a diverse workforce
   • Demonstrate flexibility and adaptability in dealing with others
   • Take into account the emotions of others when making decisions
3. Promote the development of emotional intelligence in others
   • Provide opportunities for others to express their thoughts and feelings
   • Assist others to understand the effect of their behaviour and emotions on others in the workplace
   • Encourage the self-management of emotions in others
   • Encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes
4. Utilise emotional intelligence to maximise team outcomes
   • Encourage a positive emotional climate in the workplace
   • Use the strengths of workgroup members to achieve workplace outcomes

Performance Evidence

Evidence of the ability to:

identify own emotional strengths, weaknesses, stressors, emotional states and triggers through self-reflection and feedback from others

model behaviours that demonstrate management of emotions

recognise and respond to the emotional states of others

promote the development of emotional intelligence in others.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

---

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

explain emotional intelligence principles and strategies

describe the relationship between emotionally effective people and the attainment of business objectives

explain how to communicate with a diverse workforce which has varying cultural expressions of emotion

explain the use of emotional intelligence in the context of building workplace relationships.

---