Elements and Performance Criteria
- Communicate clearly
- Confirm the authority or mandate to present business views or position
- Respect protocols and confidentiality of information
- Clarify the audience information needs and prepare a position
- Use language that is appropriate for the audience
- Use active listening to seek stakeholder and other organisation input and achieve a balanced exchange of views
- Seek immediate feedback to ensure that the views expressed by all stakeholders have been understood
- Present and negotiate persuasively
- Identify key individuals and target groups for their value to advance the business interests
- Prepare realistic positions and supporting arguments in advance in anticipation of the likely expectations and tactics of others
- Respect values, concerns and views of others and keep lines of communication open
- Acknowledge differences of opinion to encourage the rigorous examination of all options
- Use a variety of communication styles to present business positions to best effect
- Seek mutually beneficial solutions by establishing areas of common ground and potential compromise
- Keep negotiations focused on key issues and moving forward towards a final resolution
- Adhere to agreements in order to maintain the credibility and trust of others
- Participate in and lead, meetings effectively
- Identify the need for meetings and program meetings in response to the need
- Use an agenda and efficient, inclusive meeting procedures to maximise participation and maintain order
- Prepare summaries of key issues and possible options disseminated in advance
- Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise
- Outcomes of meetings are promptly summarised for action and distributed to stakeholders, as required
- Make presentations at meetings, forums and conferences