Required skills

communication skills to receive and report on feedback to maintain effective relationships and to manage conflict

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

leadership skills to gain trust and confidence of clients and colleagues

literacy skills to read write and understand a variety of texts and to edit and proofread documents to ensure clarity of meaning accuracy and consistency of information

negotiation skills to achieve mutually acceptable outcomes

technology skills to support effective communication and presentation

Required knowledge

key provisions of relevant legislation from all levels of government that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety OHS

facilitation techniques to encourage team development and improvement

organisational policies plans and procedures

career paths and competency standards relevant to the industry

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

identifying and implementing learning opportunities for others

giving and receiving feedback from team members to encourage participation in and effectiveness of team

creating learning plans to match skill needs

knowledge of relevant legislation

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

examples of learning and development plans policies and procedures

examples of documents relating to diversity policies and procedures

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

analysis of responses to case studies and scenarios

oral or written questioning to assess knowledge of career paths and competency standards relevant to the industry

review of records and reports of competency

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

management units

other learning and development units

Learning and development needs may include:

Organisational requirements may include:

Feedback on performance may include:

Learning delivery methods may include:

Equipment and resources may include:

Coaching and mentoring assistance may include: