|
| The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Career development may include: | services intended to assist individuals of any age, and at any point throughout their lives, to make vocational, educational, training and occupational choices and to manage their careers, life, learning and work |
Career development sessions may be: | expanding and narrowing choice, or specific to a career choice formal or informalgeneral in relation to a number of occupations or an industryoccupation or position specificone-off or ongoing |
Diversity includes variations in: | agebelief systems and valuescultureexpertise, experience and working stylesgenderinterpersonal styleinterestslanguage, literacy and numeracyphysical differencespolitical viewpointsrace and ethnicityreligious beliefssexual orientationthinking and learning styles |
Career development counselling may include: | expanding and narrowing choice, or specific to a career choice formal or informalgeneral in relation to a number of occupations or an industryoccupation or position specificone-off or ongoing |
Key skills to successfully complete career development sessions include: | advocacycoaching and mentoringconflict resolutioncreativitynegotiation |
Rapport building and attending skills may include: | establishing a conducive environmentusing non-verbal and verbal encouragementusing timely and appropriate pauses, tone, intonation, gestures |
Effective responding skills may include: | exploration of discrepancies and exceptions; positives and negatives; past, current and potential implicationsexploration of general and specific examplesintensity hierarchies and reframing questions to assist individuals refine their choicesopen and probing questioning to explore situations and contexts, time lines, behaviour, thinking and feelings, relationshipstimely, appropriate paraphrasing and summaries |
Professional conduct and career development standards may include: | those competencies or codes set, recognised and authorised by a national body, for instance the Career Industry Council of Australia (CICA); this includes but is not be limited to the Professional Standards for Australian Career Development Practitioners (2006) |
Support resources and technology may include: | career information and support materials communication technologies, such telephones, TTY and emailelectronic and information technologymeeting rooms and facilities physical support servicespolicies and rules for clients to complete follow-up with contact staff or service providers |
Quality outcomes for career development services may include a mix of physical and electronic means to achieve: | adequate resource needs of the counselling servicecapacity to offer a range of choices and advice careers counsellingcompliance with regulatory, professional and organisational standards effective conflict resolutionidentification and removal of any gaps in career counselling servicesnegotiation, advocacy, enterprising, coaching and mentoring skillsrelevance, currency and appropriateness of services provided to individualssatisfaction of needs associated with a specific context and target group |