Required skills

communication skills to listen to clear sequenced instructions and use strategies to confirm repair or clarify understanding of terms and context

literacy skills to interpret classify and evaluate information

ability to apply judgement in terms of identifying potential conflict of interest

organisational skills to comply with statutory regulations concerning security of records and keep clients up to date on file matters

Required knowledge

scope of legal practitionersupport role and own responsibilities and obligations to provide legal advice complete or sign off on legal work andor appear in court as described by relevant jurisdictions

firms policies and procedures

accepted codes of conduct including those relating to

privacy and confidentiality

use of company property

duty of care

ethical behaviour

nondiscriminatory practice

conflict of interest

compliance with reasonable direction

overview knowledge of relevant court processes current legislation legal processes and required documentation

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

knowledge of own scope of responsibility and roles and responsibilities of relevant others within the firm

proactively applying the relevant states Code of Conduct and Legal Practice Act The Judicial Act to ensure all work is performed with honesty and integrity

identifying and applying standard resolutions to breaches of confidentiality security and conduct by self and others within the firm

providing clear relevant and correct assistance and advice to coworkers where appropriate

handling storing and securing allelectronic and paperbased confidential information according to firms policies and procedures

consistently seeking clarification from appropriate sources where the level of confidentiality required in a situation is unclear

Context of and specific resources for assessment

Assessment must ensure

wherever possible the context is a real or simulated workplace

access to workplace manuals and reference materials such as company policy procedural manuals and checklists

access to list of relevant sources of documentation and sample forms

access to background information on courts their jurisdiction and behavioural requirements

access to appropriate technology such as computers with relevant software

access to appropriate texts and access to persons with expert knowledge such as legal practitioners

access to appropriate legislation and regulations relevant to common legal matters such as that accessible via

httpwwwlawgovau

httpwwwaggovau

httpwwwaustliieduau

httpwwwaustraliagovaustatesterritories

httpwwwactgovau

httpwwwnswgovau

httpwwwntgovau

httpwwwqldgovau

httpwwwsagovau

httpwwwtasgovau

httpwwwvicgovau

httpwwwwagovau

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

demonstration of techniques in a workplace or simulated environment

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

observation of presentations

questioning oral or written

review of testimony from team members colleagues supervisors or managers

tests of knowledge on relevant legislation rules regulations codes of practice and research resources

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBLEGA Apply knowledge of the legal system to complete tasks

BSBLEG301A Apply knowledge of the legal system to complete tasks

other legal services administration or general administration units

Codes of conduct may include:

Relevant legislation may include:

Conflict of interest may exist where:

Non-disclosable information may include:

Electronically stored information may be:

A firm's policies and procedures may include: