Required skills

communication skills to listen to clear sequenced instructions and note individual preferences regarding arrangements for group activity apply questioning to clarify information and discusses and confirm requirements and priorities of others

teamwork skills to clarify defined purposes and objectives to be achieved by working with others

literacy skills to follows a firms legal procedures and sequence writing with attention to organising principles of date time importance or file code according to organisations requirements

numeracy skills to order and compare sets of dates using simple everyday data adheres to deadlines and keep accurate records

organisational skills to plan and prioritise own and others activities and time

problem solving skills to negotiate task distribution with other members of the group and select most efficient and appropriate times for appointments etc

technology skills to use a range of software applications

Required knowledge

scope of legal practitionersupport role and own responsibilities and obligations to provide legal advice complete or sign off on legal work andor appear in court as described by relevant jurisdictions

firms policies and procedures

firms administrative systems and files

accepted codes of conduct including those relating to

privacy and confidentiality

use of company property

duty of care

ethical behaviour

nondiscriminatory practice

conflict of interest

compliance with reasonable direction

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

demonstratingan understanding of the responsibility involved in making arrangements for others and the legal consequences of not meeting critical timelines

interacting courteously and efficiently with other parties when making confirming and changing appointments

applying organisational skills and firms procedures to accurately and legibly diarise all relevant details of appointments and file deadlines and follow up as required

applying standard procedures to solve problems such as double bookings or nonattendances promptly and satisfactorily

creating and maintaining uptodate legible accurate and accessible records of all activities and outcomes according to firms policies and procedures

Context of and specific resources for assessment

Assessment must ensure

wherever possible the context is a real or simulated workplace

access to workplace manuals and reference materials such as company policy procedural manuals and checklists

access to list of relevant sources of documentation and sample forms

access to background information on courts their jurisdiction and behavioural requirements

access to appropriate technology such as computers with relevant software

access to appropriate texts and access to persons with expert knowledge such as legal practitioners

access to appropriate legislation and regulations relevant to common legal matters such as that accessible via

httpwwwlawgovau

httpwwwaggovau

httpwwwaustliieduau

httpwwwaustraliagovaustatesterritories

httpwwwactgovau

httpwwwnswgovau

httpwwwntgovau

httpwwwqldgovau

httpwwwsagovau

httpwwwtasgovau

httpwwwvicgovau

httpwwwwagovau

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

observation of presentations

questioning oral or written

review of authenticated documents from the workplace or training environment

review of testimony from team members colleagues supervisors or managers

tests of knowledge on relevant legislation rules regulations codes of practice and research resources

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBLEGA Apply knowledge of the legal system to complete tasks

BSBLEG301A Apply knowledge of the legal system to complete tasks

other legal services administration or general administration units

File related deadlines may include:

Designated person may include:

Difficulties in meeting timelines may relate to:

Appointments may be arranged:

Records may include, but are not limited to:

Critical file dates may include:

Legislative requirements may relate to:

File notes may be stored:

File notes may include: