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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Extend expertise in use of ILMS
   • Maintain currency of knowledge of basic functions and interrelation of different modules of an integrated library management system
   • Research enhanced functions of online catalogues, including web interfaces and applications
   • Provide information to customers regarding online catalogue and circulation systems
2. Use advanced features of ILMS to assist customers
   • Use advanced search features of online catalogues to locate information resources for customers
   • Use advanced circulation system functionality to resolve complex borrower problems and complaints
   • Provide information to customers regarding range of services that may incur costs
   • Process financial transactions and provide customers with information about pre-paid service transactions
   • Refer complex customer transactions to relevant personnel
3. Use advanced ILMS functions for collection management
   • Order and receive library resources using automated acquisitions systems and procedures
   • Create records using automated cataloguing systems and procedures
   • Create reports and statistical data with different modules
4. Evaluate functionality of ILMS
   • Evaluate functions of an existing ILMS in relation to customer and organisational needs
   • Source information on current industry trends in relation to ILMS, including potential new systems, upgrades or add-ons
   • Consult with relevant personnel and make appropriate recommendations regarding improvements to ILMS

Performance Evidence

Evidence of the ability to:

use basic and advanced features of an ILMS to locate information resources for customers

conduct basic and advanced online catalogue searches

provide information to customers in a courteous and helpful manner

source and evaluate information regarding current industry trends in relation to ILMS

evaluate functionality of an ILMS and make recommendations regarding new systems, upgrades and add-ons.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe basic operation of automated library management systems, including interrelation between cataloguing, circulation, online catalogue and acquisitions modules

describe basic and advanced features of automated library management systems, including customer self-service systems and associated technologies

discuss implications of relevant workplace policies and procedures in relation to lending and interlibrary loans

describe procedures for document delivery modules

describe procedures for handling money and security

discuss best practice customer service policies and procedures

analyse impact of relevant legislation on provision of library and information services.

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