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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Plan stakeholder consultation
   • Review and assess current and potential stakeholders to determine needs, interests, and priorities and trends, in consultation with colleagues
   • Identify key stakeholders, their representatives and ways to establish and maintain links
   • Research and maintain a collection of current relevant information on stakeholders
   • Check organisational plans for appropriate reference to interaction with stakeholders
   • Ensure planning takes account of relevant internal and external factors
2. Establish productive stakeholder relationships
   • Use a range of formal and informal strategies to facilitate relationships between stakeholders and own organisation
   • Identify and assess strategies for formal links between own organisation and key stakeholders
   • Implement strategies likely to be successful in establishing productive relationships with stakeholders
   • Determine purpose and parameters of specific consultations, and brief participants accordingly
   • Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues in a timely manner
   • Monitor and evaluate stakeholder relationships and take appropriate action to continuously improve them, in consultation with colleagues
3. Represent organisation to local community
   • Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness
   • Promote organisation to external bodies that have a stake in its role, funding and operations

Performance Evidence

Evidence of the ability to:

proactively develop, establish and maintain relationships with stakeholders in ways that support the needs of own organisation

facilitate effective consultation with a broad range of stakeholders.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe role and nature of promotion, advocacy and networks in the library and information and museums and galleries sectors

explain nature and range of stakeholder groups, including special needs and cultural considerations

identify features, costs and benefits of different consultation mechanisms

describe networking techniques and strategies

describe planning and organisational techniques for community consultations

outline legal issues relevant to community/stakeholder consultation, including relevant health and safety requirements

outline governance obligations associated with the organisation and its stakeholders.

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