Required skills

literacy skills to interpret policies signs and instructions and to use correct spelling grammar and punctuation

learning skills to research and increase own knowledge of medical terminology

communication skills to understand clarify and explain instructions and procedures

Required knowledge

medical terminology including the fundamental word structure used in medical terms

basic systems of the body

organisational documentation and recording requirements

source of information relating to medical terminology

key provisions of relevant legislation from all levels of government that affects business operations codes of practice and national standards such as

antidiscrimination legislation

ethical principles

privacy laws

Freedom of Information Act

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

using medical terminology in written and verbal communication

identifying and appropriately using abbreviations for medical terms and associated processes

managing own learning to maintain knowledge of uptodate medical terminology

knowledge of relevant legislation from all levels of government that impacts on business operations codes of practice and national standards

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

examples of documentation and resources

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of authenticated documents from the workplace or training environment

analysis of responses to case studies and scenarios

demonstration of techniques

observation of presentations

oral or written questioning

observation of performance in role plays

review of written communication with patients for use of appropriate medical terminology

oral or written questioning to assess knowledge of workplace emergencies risks and hazards

assessment of documentation

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other general administration or medical services administration units

Written and oral instructions may include:

Medical terminology may include:

Policies and procedures may include:

Clarification may be sought from:

Routine tasks may include:

Oral communication may include:

Written communication may include:

Designated person may include: