Required skills

communication skills to listen and follow instructions and communicate professionally and clearly with patients allowing for patients difficulties in understanding

literacy skills to read and understand financial procedures and documentation

numeracy skills to work with basic financial and accounting procedures file documents and interpret data in tables graphs and diagrams

proofreading skills to check calculations invoices and fee structures

Required knowledge

health care system

Medicare entitlements schedule book MedClaims

public and private health insurance systems

provisions of relevant legislation from all levels of government that affects business operations codes of practice and national standards such as

antidiscrimination legislation

ethical principles

privacy laws

Freedom of Information Act

compensation systems including workers compensation

procedures for patients without Medicare card or number

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

communicating information on a range of entitlements and benefits

using appointment and referral systems to ensure accuracy of billing records and processes

applying knowledge of the healthcare system and practice polices and procedures to ensure timely and accurate collection of accounts

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

examples of documentation and resources

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of authenticated documents from the workplace or training environment

analysis of responses to case studies and scenarios

demonstration of techniques

observation of presentations

oral or written questioning to assess knowledge of workplace emergencies risks and hazards

observation of performance in role plays

assessment of documentation

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBITUA Design and produce business documents

BSBITU306A Design and produce business documents.

Fees may relate to:

Entitlements and rebates may relate to:

Medical appointments may include:

Systems may include:

Procedures for referral may include:

Policies and procedures may include:

Procedures for billing may include:

Account type may include

Appropriate account and billing documentation may include:

Designated person or organisation may include:

Legislation may relate to:

Account processing procedures may relate to:

Storing procedures may relate to:

Financial records may relate to: