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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Model high standards of management performance and behaviour
   • Ensure management performance and behaviour meets the organisation's requirements
   • Ensure management performance and behaviour serves as a positive role model for others
   • Develop and implement performance plans in accordance with organisation's goals and objectives
   • Establish and use key performance indicators to meet organisation's goals and objectives
2. Enhance organisation's image
   • Use organisation's standards and values in conducting business
   • Question, through established communication channels, standards and values considered to be damaging to the organisation
   • Ensure personal performance contributes to developing an organisation which has integrity and credibility
3. Make informed decisions
   • Gather and organise information relevant to the issue/s under consideration
   • Facilitate individuals and teams active participation in decision making processes
   • Examine options and assess associated risks to determine preferred course/s of action
   • Ensure decisions are timely and communicate them clearly to individuals and teams
   • Prepare plans to implement decisions and ensure they are agreed by relevant individuals and teams
   • Use feedback processes effectively to monitor the implementation and impact of decisions

Required Skills

Required skills

communication and presentation skills to represent the organisation to explain its work to others and to model professionalism decision making skills to demonstrate good judgement and follow through

Required knowledge

basic theory of group behaviour leadership styles and concepts

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential articulation of organisational values and expectations of behaviour instances where leadership and decision making have been demonstrated and which have led to positive changes in the workplace knowledge of leadership styles and concepts
Context of and specific resources for assessment	Assessment must ensure access to workplace documents
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit analysis of responses to case studies and scenarios direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate observation of performance in role plays observation of presentations review of performance plans oral or written questioning to assess knowledge of leadership styles evaluation of communication of expectations roles and responsibilities review of documentation examining options and assessing associated risks to determine preferred courses of action
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example other units from the Certificate IV in Frontline Management

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Organisation's standards and values will be:	stated or implied by the way the organisation conducts its business
Feedback processes may be:	formal or informal from internal or external sources

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