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Elements and Performance Criteria

  1. Plan continuous improvement systems and processes
  2. Monitor and review performance
  3. Provide opportunities for further improvement

Required Skills

Required skills

communication skills to gain the commitment of individuals and teams to continuously improve

innovation skills to design better ways of performing work

learning skills to coach and mentor team members using a range of methods to cater for different learning styles

problemsolving skills to develop practical and innovative solutions

teamwork skills to implement continuous improvement within a team

Required knowledge

principles and techniques associated with

benchmarking

best practice

change management

continuous improvement systems and processes

quality systems

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

taking active steps to implement monitor and adjust plans processes and procedures to improve performance

supporting others to implement the continuous improvement system and processes and to identify and report opportunities for further improvement

Context of and specific resources for assessment

Assessment must ensure access to appropriate documentation and resources normally used in the workplace

Method of assessment

The following assessment methods are appropriate for this unit

assessment of reports

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

observation of presentations

oral or written questioning to assess knowledge of principles and techniques associated with change management

review of how the organisations continuous improvement processes were communicated to individuals and teams

review of documentation of work performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Systems may refer to:

forums and meetings

newsletters and reports

organisational policies and procedures

electronic communication devices.

Participation in decision-making processes may include:

feedback in relation to outcomes of the consultative process

processes that ensure employees have the opportunity to contribute to organisational issues.

Continuous improvement processes may include:

cyclical audits and reviews of workplace, team and individual performance

evaluations and monitoring of effectiveness

implementation of quality systems, such as International Organization for Standardization (ISO)

modifications and improvements to systems, processes, services and products

policies and procedures that allow the organisation to systematically review and improve the quality of its products, services and procedures

seeking and considering feedback from a range of stakeholders.

Mentoring and coaching may refer to:

providing assistance with problem solving

providing feedback, support and encouragement

teaching another member of the team, usually focusing on a specific work task or skill.

Sustainable and environmentally friendly work practices may refer to:

addressing environmental and resource sustainability initiatives, such as environmental management systems, action plans, green office programs, surveys and audits

applying the waste management hierarchy in the workplace

complying with regulations and corporate social responsibility considerations for sustainability to enhance the organisation's standing in business and community environments

determining organisation's most appropriate waste treatment, including waste to landfill, recycling, re-use, recoverable resources and wastewater treatment

implementing ecological footprinting

implementing environmental management systems, e.g. ISO 14001:1996 Environmental management systems life cycle analyses

implementing government initiatives, e.g. Australian government's Greenhouse Challenge Plus

improving resource and energy efficiency

initiating and maintaining appropriate organisational procedures for operational energy consumption

introducing a green office program (a cultural change program)

introducing green purchasing

introducing national and international reporting initiatives, e.g. Global Reporting Initiative

introducing product stewardship

reducing emissions of greenhouse gases

reducing use of non-renewable resources

referencing standards, guidelines and approaches, such as sustainability covenants and compacts or triple bottom line reporting

supporting sustainable supply chain.

Technology may include:

computerised systems and software, such as databases, project management and word processing

telecommunications devices

any other technology used to carry out work roles and responsibilities.

Customer service may be:

internal or external

to existing, new or potential clients.

Processes may refer to:

email, intranet, or other digital communication devices

newsletters and bulletins

staff reward mechanisms

team meetings.