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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Allocate work
  2. Assess performance
  3. Provide feedback
  4. Manage follow up

Required Skills

Required skills

communication skills to articulate expected standards of performance to provide effective feedback and to coach staff who need development

risk management skills to analyse identify and develop mitigation strategies for identified risks

planning and organisation skills to ensure a planned and objective approach to the performance management system

Required knowledge

relevant legislation from all levels of government that affects business operation especially in regard to occupational health and safety and environmental issues equal opportunity industrial relations and antidiscrimination

relevant awards and certified agreements

performance measurement systems utilised within the organisation

unlawful dismissal rules and due process

staff development options and information

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

documented performance indicators and a critical description and analysis of performance management system from the workplace

techniques in providing feedback and coaching for improvement in performance

knowledge of relevant awards and certified agreements

Context of and specific resources for assessment

Assessment must ensure

access to appropriate documentation and resources normally used in the workplace

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

assessment of written reports

demonstration of techniques in providing feedback and coaching

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of work plans performance indicators risk analysisperformance management and review processes performance improvement and development plans

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other management units

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Performance standards mean:

level of performance sought from an individual or group which may be expressed either quantitatively or qualitatively

Code of Conduct means:

agreed (or decreed) set of rules relating to employee behaviour/conduct with other employees or an agreed (or decreed) set of rules relating to employee behaviour/conduct with other employees or customers

Performance indicators mean:

measures against which performance outcomes are gauged

Risk analysis means:

determination of the likelihood of a negative event preventing the organisation meeting its objectives and the likely consequences of such an event on organisational performance

Performance management means:

in accordance with relevant industrial agreements

process or set of processes for establishing a shared understanding of what an individual or group is to achieve, and managing and developing individuals in a way which increases the probability it will be achieved in both the short- and long-term

Excellence in performance means:

regularly and consistently exceeding the performance targets established while meeting the organisation's performance standards

Termination means:

cessation of the contract of employment between an employer and an employee, at the initiative of the employer within relevant industrial agreements