Elements and Performance Criteria
- Develop tactical and operational plans
- Pre-existing tactical and operational plans have been reviewed and evaluated
- Strategic objectives are analysed, interpreted and relevant operational objectives are developed
- Project management protocols for the organisation are developed
- Consultation with appropriate groups and individuals is built into plans
- Requirements of internal/external customers are identified through consultation and documented
- Plans include methods for measuring customer satisfaction and obtaining feedback
- Operational performance objectives, measures and criteria are developed through consultation with relevant groups and individuals
- Tactical and operational plans identify financial, human and physical resource requirements
- Scheduling of activities meets customer/marketing requirements
- Plans contain clear profitability, productivity and performance targets for key result areas (e.g. OHS, environment, quality, customer service)
- Plans are concise, logical and comply with organisation requirements
- Plans address all relevant operational issues, including internal/external environmental factors
- Tactical and operational plans have been subject to risk assessment and analyses, and include risk management plans
- Review business systems
- Reviews are undertaken regularly of the implementation of tactical and operational plans
- Information/reports are available to compare plans, budgets and forecasts to actual performance
- Systems are reviewed in consultation with users and people responsible for implementing the business plans
- Systems provide for identification of system variance or failure, to allow early intervention and prompt remediation
- Systems monitor resource usage in a timely manner
- Systems allow for flexible responses to changing and emerging situations
- Systems are in place to provide feedback to relevant groups and individuals on their performance
- Systems provide for immediate response to incidents involving potential risk to people, product or the environment
- Systems are designed to achieve the organisation's energy saving targets