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Elements and Performance Criteria

  1. Develop organisation development plan
  2. Implement organisation development activities
  3. Maintain organisation development program

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

detailed organisation development plan which clearly addresses what is to be developed and why and how development will occur

analysis of an organisation development process

knowledge of concepts and theory of organisation behaviour organisation dynamics organisation culture organisation change

Context of and specific resources for assessment

Assessment must ensure

access to appropriate documentation and resources normally used in the workplace

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to organisation development processes or organisational case studies

assessment of written reports on organisation development

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

observation of demonstrated techniques in engaging others in change processes

review of analysis of data on areas of the business experiencing problems or that need realignment

review of documentation outlining interventions undertaken

review of organisation development consultative processes implemented

evaluation of documentation outlining alternative proposals brainstormed and negotiation and agreement on outcomes

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other units from the Advanced Diploma of Management


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant groups and individuals refers to:

personnel who have knowledge about the issue being dealt with and the expertise to assist the decision-making process

Change management techniques may include:

business re-engineering

consultative processes

job redesign

organisational redesign

sensitivity training

systems redesign

work re-organisation

Communication/education plans refers to:

documented range of activities designed to ensure all affected groups and individuals (and other relevant parties) obtain sufficient knowledge to allow them to understand what is happening and why, and to allow them to participate where appropriate

Team development and training activities may include:

computer-based training

group work

one-on-one sessions

informal coaching

mentoring

sensitivity training

Activities and interventions may include:

action research

brainstorming

career planning

inter-group team building

job redesign

quality circles

re-engineering

sensitivity training

succession planning

surveys (with feedback)

team building

training

transition analysis