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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Prepare for resolution about OHS issues
  2. Contribute to the resolution of OHS issues
  3. Effectively communicate outcomes of OHS issue resolution process

Required Skills

Required skills

culturally appropriate communication skills to consult and present OHS issues to people from diverse backgrounds and people with diverse abilities

presentation and facilitation skills to represent employees views on OHS issues

information management skills to store and retrieve relevant documents

Required knowledge

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

internal and external sources of OHS information and data

legislative requirements for OHS information provision data collection consultation and reporting

organisational culture as it impacts on the workgroup

organisational policies and procedures for OHS agreements

organisational skills to run meetings effectively

relevant stateterritory and commonwealth OHS legislation codes of practice standards and guidance material

roles and responsibilities of personnel under OHS legislation

types of issue resolution tools techniques and strategies

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

contribution to the resolution of workplace OHS issues in accordance with OHS legislation and workplace policies and procedures

knowledge of relevant stateterritory and commonwealth OHS legislation codes of practice standards and guidance material

Context of and specific resources for assessment

Assessment must ensure

access to relevant information on compliance requirements such as

organisational policies standard operating procedures procedures and plans

relevant legislation regulations licensing requirements codes of practice standards

access to relevant internal and external data files

access to appropriate computer resources needed to identify and rectify breaches in compliance requirements

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

assessment of documentation completed when contributing to OHS issue resolution

demonstration of the application of issue resolution techniques

direct questioning combined with review of portfolios of evidence and third party reports of onthejob performance by the candidate

oral or written questioning to assess knowledge of types of issue resolution tools techniques and strategies

review of records of OHS issue resolution actions and outcomes

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other OHS units

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Preparations may include:

considering the expected response of other parties to proposals

contributing to the development of an alternative proposal

contributing to the selection of tactics, tools and approaches to be used in issue resolution

determining desired outcomes of the issue resolution process

determining with whom the issues should be raised

following policy processes

formulating a proposal to achieve a desired outcome

gathering information on OHS issues

preparing the physical environment in which issue resolution meetings will take place

reading any supporting documentation associated with the OHS issues

Support and advice may include:

accompanying employees when investigations are being conducted by employers/external investigators

engaging the advice of:

external consultants

OHS specialists

other health and safety representatives

unions

workplace assessors with experience in language or disability issues

explaining the results of inspections to employees, safety representatives or OHS committee members

holding formal meetings with relevant others

holding informal discussions with relevant others

interpreting information about OHS inspections to relevant others

providing written summaries, letters, emails, minutes and reports on issue resolution action plans and outcomes

Issue resolution tools, techniques, and strategies may include:

anticipating possible outcomes of issue resolution meetings

considering what other parties perceive to be the issues, problems and goals requiring resolution

contributing to identifying appropriate mediation processes and personnel if required

establishing wants and needs from the issue resolution process

gathering information about the decision making authority of people involved in the issue resolution process

gathering knowledge and conducting research to clearly define the issues, problems and goals of issue resolution meetings

recording facts about issues

tabling proposals and solutions at issue resolution meetings

using active listening and responding techniques during issue resolution meetings

working out areas of agreement with parties participating in the issue resolution process

External bodies may include:

dispute resolution commissions

statutory OHS investigative bodies within the relevant jurisdiction

unions

Formal and informal methods may include:

giving presentations

participating in group and individual meetings

presenting issue resolution findings to the OHS committee

providing written summaries, letters, emails, memos, minutes and reports

using interpreters and translators

Records of OHS issue resolution actions may include:

audit and inspection records

meeting minutes

risk registers

written summaries, letters, emails, minutes and reports on issue resolution action plans