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Elements and Performance Criteria

  1. Contribute to quality planning
  2. Apply quality policies and procedures
  3. Contribute to continuous improvement process

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

application of quality management and continuous improvement techniques in relation to multiple complex projects

knowledge of quality auditing processes and requirements

Context of and specific resources for assessment

Assessment must ensure

access to examples of project management documentation used for quality control purposes

access to project team records

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge The following assessment methods are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

oral or written questioning to assess knowledge of strategies for managing project quality and their application to different situations

analysis of responses to case studies and scenarios which present issues and problems in project quality management

review of records documented and maintained

evaluation of documented results of project activities and product performance

evaluation of reports developed about shortfalls in quality outcomes

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other units from the Certificate IV in Project Management


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Information may include:

designated standard operating procedures and regulations

organisation and project standards

organisational quality management policy and guidelines as applied to specific requirements of a project

project quality guidelines and instructions

Delegated authority means:

carried out under limited guidance and supervision

subject to frequent change in a multi-disciplinary environment

within agreed authorisation and limits

within established organisational framework, procedures and routines

Quality assurance may include:

project finalisation process to capture lessons learned and to enable continuous improvement

systematic review of the project management process to ensure compliance with organisational policy and guidelines

Quality control may include:

inspections and audits in compliance with guidelines

monitoring conformance with the specification

recommending ways to eliminate causes of unsatisfactory performance of products or processes

regular inspection by the individual or the monitoring of inspections by internal or external agents

reporting of variances

Others may include:

higher project authority

project manager

project specialists or other personnel

team members