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Elements and Performance Criteria

1. Contribute to communications planning
   • Identify, source and contribute relevant information requirements to initial project documentation
   • Contribute to developing and implementing the communications plan and communications networks
2. Conduct information management activities
   • Gather, validate, store, retrieve, filter and disseminate information within agreed procedures as directed, to aid decision making processes throughout project life cycle
   • Maintain information to ensure data is secure and auditable
3. Communicate project information
   • Undertake communication within project, with client and other stakeholders within agreed networks, processes and procedures to ensure flow of necessary information
   • Ensure reports are written and released in accordance with authorisation, or drafted for release by others
   • Seek information and advice from appropriate project authorities when in doubt
4. Contribute to assessment of communication effectiveness
   • Provide assistance in the ongoing review of project outcomes to determine the effectiveness of communications management activities
   • Report communication management issues and responses to higher project authorities for application in future projects

Required Skills

Required skills

writing skills to generate reports and project communications for stakeholders teamwork and communication skills to acquire and disseminate relevant project information organisational skills to sort and prioritise information and ideas technological skills to manage information storage and retrieval

Required knowledge

models and methods of communications management in the context of the project life cycle and other project management functions communications theory

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential contribution to the development and implementation of communications plans in relation to multiple complex projects knowledge of communications theory
Context of and specific resources for assessment	Assessment must ensure access to examples of project management documentation for communications management purposes access to records of project team involvement in communications activities
Method of assessment	A range of assessment methods should be used to assess practical skill and knowledge The following assessment methods are appropriate for this unit written reportsexamples of project communications observation of performance in role plays which demonstrate techniques in communicating important project information direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate analysis of responses addressing different project scenarios which present issues and problems in project communication management oral or written questioning to assess knowledge of strategies for managing project communications review of communication management issues and responses reported to higher project authorities
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example other units from the Certificate IV in Project Management

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Communication within project, with client and other stakeholders:	will be: in a multi-disciplinary environment subject to frequent change under limited guidance and supervision within agreed authorisation and limits within established organisational framework, procedures and routines and may include: written reports, briefs, minutes, letters and other documentation oral briefings, advice, conversations and telephone calls computer generated communications, for example electronic data transfer and internet
Others may include:	higher project authorities project manager project specialists or personnel team members

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