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Elements and Performance Criteria

1. Contribute to communications planning
   • Identify, source and contribute relevant information requirements to initial project documentation
   • Contribute to developing and implementing the project communications plan and communications networks
2. Conduct information-management activities
   • Act on and process project information according to agreed procedures as directed, to aid decision-making processes throughout project life cycle
   • Maintain information to ensure data is secure and auditable
3. Communicate project information
   • Communicate with clients and other stakeholders during project using agreed networks, processes and procedures to ensure flow of necessary information
   • Ensure reports are prepared and released according to authorisation, or produced for release by others
   • Seek information and advice from appropriate project authorities as required
4. Contribute to assessing effectiveness of communication
   • Assist in the ongoing review of project outcomes to determine the effectiveness of communications-management activities
   • Report communications-management issues and responses to higher project authorities for application of lessons learned to future projects

Required Skills

Required skills

literacy skills to produce reports and project communications for stakeholders

planning and organising skills to sort and prioritise information and ideas

teamwork and communication skills to acquire and disseminate relevant project information

technology skills to manage information dissemination storage and retrieval

Required knowledge

communications theory

models and methods of communications management in the context of the project life cycle and other projectmanagement functions

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential contributing to the development and implementation of communications plans in relation to a workplace project knowledge of communications theory
Context of and specific resources for assessment	Assessment must ensure access to examples of project management documentation for communicationsmanagement purposes records of project team involvement in communications activities
Method of assessment	A range of assessment methods should be used to assess practical skill and knowledge The following assessment methods are appropriate for this unit written reports or examples of project communications observation of performance in role plays that demonstrate techniques in communicating important project information direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate analysis of responses addressing different project scenarios presenting issues and problems in project communications management oral or written questioning to assess knowledge of strategies for managing project communications review of communicationmanagement issues and responses reported to higher project authorities
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Communications plan may include:	list of which team member is responsible for particular communication activities methods and protocols for communicating information which stakeholders need what information when information is communicated.
Process project information may include:	gather filter validate disseminate store retrieve.
Communication with clients and other stakeholders:	will be: in a multi-disciplinary environment subject to frequent change under limited guidance and supervision within agreed authorisation and limits within established organisational framework, procedures and routines may include: written reports, briefs, minutes, letters and other documentation oral briefings, advice, conversations and telephone calls computer-generated communications, for example electronic data transfer and internet.
Others may include:	higher project authorities project manager project specialists and other personnel team members.

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