Elements and Performance Criteria
- Implement human resource and stakeholder planning activities
- Identify project stakeholders and verify their expectations in order to quantify project outcomes
- Determine resource requirements for individual tasks, with input from stakeholders and guidance from a higher project authority, to determine project staffing levels and required competencies
- Establish project organisation and structure to align individual and group competencies with project tasks
- Allocate staff to the project with the approval of a higher project authority, to meet work requirements throughout the project life cycle
- Develop and use HRM methods, techniques and tools to implement procedures and plans to ensure clarity of understanding and ongoing HRM
- Implement staff training and development
- Communicate designated staff responsibilities, authority and individual performance measurement criteria to the project team and other relevant stakeholders, to ensure clarity of understanding of the work and to provide a basis for ongoing assessment
- Identify, plan and implement ongoing development and training of project team members to achieve HRM and overall project objectives, with agreement of a higher project authority
- Measure individuals' performance against agreed criteria and initiate actions to overcome shortfalls in performance and to encourage career progression
- Manage the project team and stakeholders
- Implement processes to promote continuous improvement of staff, and take actions to improve staff and overall project effectiveness
- Monitor and report internal and external influences on individual and project team member performance and morale to a higher project authority, if necessary, for remedial action
- Implement established procedures for interpersonal communication, counselling and conflict resolution to maintain a positive working environment
- Continually review stakeholder expectations to resolve expectation variance and to ensure project is on track to deliver expected outcomes
- Identify and manage inter-project and intra-project conflict to minimise impact on achievement of project objectives
- Identify and document human resource and stakeholder management issues, and recommended improvements, and pass on to higher project authority for application in future projects