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Elements and Performance Criteria

  1. Plan communications processes
  2. Manage project information
  3. Assess communications management outcomes

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

development and implementation of a range of project communications that facilitate effective outcomes for multiple complex projects

knowledge of the place of communications within the project life cycle

Context of and specific resources for assessment

Assessment must ensure

access to project communication documentation

consideration of feedback from project team members and other stakeholders as to how effectively communication was managed

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

oral or written questioning to assess knowledge of strategies for managing project communications and their application to different situations

analysis of responses in addressing case studies and scenarios which present project communication management issues and problems

observation of performance in role plays which demonstrate communication skills

evaluation of communications management plan

review of identification and reporting of communication and information management system problems

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other units from the Diploma of Project Management


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Delegated authority means that activities may:

be conducted routinely or as changing circumstances dictate

be done independently within broad guidance or by taking the lead of a team

involve consultation with other project members, teams and internal stakeholders

involve the selection, use and supervision of appropriate communications management methods and tools

take into account internal organisational change and external environmental change

Project management information system is a means for communicating knowledge about the project and provides a systematic approach to the storing, searching and retrieval of information relevant to the project and may include:

complex computer-based systems

modified systems to cater for unique project requirements

simple manual systems

Communication networks may include:

client organisation and end users

formal networks

informal networks

organisation's communication networks

specific networks