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Elements and Performance Criteria

Required Skills

Required skills

analytical skills to review project and identify improvements

coaching and mentoring skills to boost performance

communication and leadership skills to

motivate personnel and convey expectations

ensure outcomes are met

interpersonal skills to resolve conflict and conduct negotiations

leadership skills to lead project teams

planning skills to

identify skills required

allocate project responsibilities to personnel

Required knowledge

HRM methods techniques and tools

methods for managing and improving performance

project roles and responsibilities common in the industry sector

project team organisation within project context

workplace relations legislation regulations and policies

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

managing project personnel so that outcomes are achieved for a project of sufficient complexity to demonstrate the full range of performance requirements

applying HRM legislation methods techniques and tools

Context of and specific resources for assessment

Assessment must ensure

access to workplace documentation

consideration of feedback from project team and other stakeholders on how human resources were managed

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

oral or written questioning to assess knowledge of strategies for managing project human resources and their application to different situations

analysis of responses addressing case studies and scenarios that present issues and problems in project human resource management

assessment of personnel allocated to the project

evaluation of processes used to measure individuals performance against agreed criteria and to overcome shortfalls in performance

evaluation of how procedures for interpersonal communication counselling and conflict resolution were implemented

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Project organisation and structure may be affected by established organisational responses to external influences, such as:	accepted work practices relevant legislation, such as anti-discrimination, equal employment opportunity, affirmative action and work health and safety workplace bargaining.
Personnel may be:	external to the organisation, such as consultants, auditors and quality assurance specialists from within the organisation, such as personnel on loan from other projects.
Human resource management methods, techniques and tools may include established organisational responses to:	conflict resolution HRM forecasts, personnel plans and job descriptions individual and group competency identification and development performance monitoring, assessment and reporting personnel recruitment and reallocation learning and development strategies.
Project role descriptions may include:	authority levels individual performance-measurement criteria position descriptions project responsibility matrix project team responsibilities role definitions task responsibilities project skills matrix training plans.