Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Plan information and communication processes
  2. Implement project information and communication processes
  3. Assess information and communication outcomes

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

developing and implementing a range of project communication that facilitates effective outcomes for a project of sufficient complexity to demonstrate the full range of performance requirements

applying workplacebased project information system

developing a project communication plan

Context of and specific resources for assessment

Assessment must ensure

access to project communication and information management documentation

consideration of feedback from project team members and other stakeholders as to how effectively communication was managed

Method of assessment

A range of assessment methods should be used to assess practical skill and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

oral or written questioning to assess knowledge of strategies for managing project information and communication and their application to different situations

analysis of responses in addressing case studies and scenarios that present issues and problems in project communication management

observation of performance in role plays that demonstrate communication skills

evaluation of communication management plan

review of identification and reporting of problems in communication and information management system

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Delegated authority means that activities may:

be conducted routinely or as changing circumstances dictate

be done independently within broad guidance

involve consultation with other project members, teams and internal stakeholders

involve taking a lead role in a team where required

involve the selection, use and supervision of appropriate communication-management methods and tools

take into account internal organisational change and external environmental change.

Communication management plan may include:

communication strategy, including:

allocated responsibility

frequency

media used

type

objectives

organisational chart

organisational communication policy and procedures

responsibilities

stakeholder communication expectations

stakeholder segmentation against interests, power and influence

target audience

type of project reporting.

Project-management information system:

is a means of communicating knowledge about the project

provides a systematic approach to the storage, searching and retrieval of information relevant to the project

may include:

access authority levels

complex computer-based systems

data ownership considerations

modified systems to cater for unique project requirements

privacy considerations

simple manual systems.

Communication networks may include:

client organisation

community groups

end users

formal networks

informal networks

internet and intranet-based

lobby groups

organisation's communication networks

project governance bodies, including:

expert groups

project directorate

reference groups

steering committees

task teams

working groups

social media.