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Elements and Performance Criteria

  1. Develop and maintain business networks
  2. Establish and maintain business relationships
  3. Promote the relationship

Required Skills

Required skills

communication skills to receive and report on feedback to maintain effective relationships and to manage conflict

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

leadership skills to gain trust and confidence of clients and colleagues

negotiation skills to achieve mutually acceptable outcomes

technology skills to support effective communication and presentation

Required knowledge

client or organisational policies plans and procedures

related organisations agencies and networks

trends and forecasts for relevant industries services and products

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

establishing contacts and participating in networks

identifying opportunities for networking

knowledge of related organisations agencies and networks

maintaining records of relevant contacts

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

access to examples of networking strategies and documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of documentation communicating issues policies and practices of the relationship to a range of audiences

evaluation of promotional strategies

observation of negotiation of solutions between groups and individuals

observation of promotional presentations

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

interpersonal communication units

other relationship management units


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Network strategies may include:

association memberships

conference participation

distributing materials

individual marketing

maintaining regular contact

seminar attendance

Professional networks and associations may include:

advisory committees

colleagues

committees

government agencies

internal/external customers

lobby groups

local inter-agency groups

other organisations

professional/occupational associations

project specific ad hoc consultative/reference groups

specific interest or support groups

suppliers

work team

Organisational/client requirements may be included in:

access and equity principles and practices

defined resource parameters

ethical standards

goals, objectives, plans, systems and processes

legal and organisational policies, guidelines and requirements

marketing plan

occupational health and safety policies, procedures and programs

quality and continuous improvement processes and standards

quality assurance and/or procedures manuals

Negotiation skills may include:

assertiveness

bargaining

collaboration

confidence building

conflict reduction

empathising

offers and counter offers

solution designing

stress management

Feedback may include:

accuracy and sufficiency of information

appropriateness of audience

benefits to organisation

impact of message

liaison with networks

participation of competitors

use of media