Required skills

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

interpersonal skills to demonstrate empathy and cultural sensitivity

interpersonal skills to establish rapport and to build networks internationally

research analysis evaluation and assessment skills to identify relevant business networks

Required knowledge

characteristics of specific cultural groups

existing international business networks

identification and overview knowledge of key provisions of relevant legislation from all levels of government that affects business operations codes of practice and national standards such as

Trade Practices Act

principles of communication theory especially crosscultural communication

sources of information about relevant cultural groups

sources of information related to cultural groups and support for international business activity

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

building maintenance and review of international business networks to facilitate improved crosscultural and social communication

knowledge of interpersonal skills required to establish rapport and to build networks internationally

Context of and specific resources for assessment

Assessment must ensure

access to international business networks

access to workplace records including journals and diaries if required

access to feedback from other members of candidates network

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

observation of techniques used to build international business networks

oral or written questioning to assess knowledge of existing international business networks

review of opportunities identified to build international business networks

assessment of analysis and noting of sources of information relating to social and cultural awareness for specific cultural groups within current and prospective network membership

evaluation of analysis of the value of outcomes derived from participation in international business networks in comparison to costs of participation

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBRELA Build international client relationships

BSBREL501A Build international client relationships.

Networks may include:

Opportunities to build international business networks may include:

Business associations may include:

Professional development activities may include:

Information and ideas may include:

Sources of information may include:

Social and cultural awareness may include:

Reviewing the quality of communication and relationships may include:

Quantifying may include: