Required skills

communication skills to clearly and succinctly identify the problem with the technology and to negotiate with support service personnel and vendors

literacy skills to locate and understand key information in warranty and support services documents and to compare varying plans for internet service provision

numeracy skills to compare prices for similar technology

problemsolving skills to follow and act on verbal written andor diagrammatic instructions in relation to installing hardwaresoftware and resolving routine malfunctions

technology skills to operate a personal computer

Required knowledge

basic computer vocabulary required to identify the problem areas for support

characteristics and compatibility of hardware and software

OHS procedures for electrical equipment

current relevant software packages for work requirements

technology security requirements

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

following oral and writtendiagrammatic instructions to install hardware and software

identifying and selecting appropriate hardwaresoftware

identifying and resolving common malfunctions

knowledge of technology security requirements

Context of and specific resources for assessment

Assessment must ensure

access to relevant documentation

candidates individual circumstances and work in the context of establishing or running a micro business are the basis for assessment

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

demonstration of practical skills such as connecting hardware following diagrammaticwritten instructions

portfolio of evidence including analysis of information and communications technology systems their costs and proposed selected system

oral or written questioning to assess knowledge of resolving malfunctions of commonly used technology

review of location determined for hardware

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBITUA Operate a personal computer

BSBITU101A Operate a personal computer

BSBSMBA Plan a homebased business

BSBSMB306A Plan a home-based business.

Hardware and software requirements may include:

Internet connection may include:

Support services may include:

Occupational health and safety and environmental considerations may include:

Manufacturers' specifications may include:

Connection device may include:

Common malfunctions may include: