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Elements and Performance Criteria

  1. Identify personal and business commitments/obligations within family, cultural and community contexts
  2. Develop ethical work practices within family, cultural and community contexts
  3. Review work practices within family, cultural and community contexts

Required Skills

Required skills

analytical skills to identify own obligations

communication skills to clarify needs and to articulate business ideas to a range of familycommunity members

interpersonal skills to negotiatemediate with sensitivity towards family andor crosscultural issues

Required knowledge

characteristics of small business and its environment

community and family expectations and dynamics

cultural and family relationships

historicalculturalceremonialreligiousfamily issues that are relevant to specific communities

lifework balances particularly relating to health

local community and relevant organisations and persons within the community

relevant legislation codes and national standards from all levels of government which may effect business operation such as

award and enterprise agreements and relevant industrial instruments

antidiscrimination

equal opportunity

OHS

relevant industry codes of practice

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

completeness in terms of scope and detail of analysis of the implications of family cultural and community obligationscommitments on self staff and the business

clarification of a culturally appropriate work ethic and the workability of plans and strategies for maintaining this ethic

plans and strategies to address the negative impact obligationscommitments may have on the business

knowledge of characteristics of small business and its environment

Context of and specific resources for assessment

Assessment must ensure

access to relevant documentation

candidates individual circumstances and work in the context of running a small business are the basis for assessment

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

portfolio of evidence including the analysis of the implications of obligationscommitments and plansstrategies to address any negative impacts these may have on the business

oral or written questioning to assess knowledge of community and family expectations and dynamics

analysis of review of plans and strategies

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBSMBA Build and maintain relationships with small business stakeholders

BSBSMB409A Build and maintain relationships with small business stakeholders.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Contexts in which the business operates may include relationships within:

business community

culturally and linguistically diverse communities

family groups

Indigenous communities

non-Indigenous communities

professional community

religious and/or spiritual communities

specific target groups

Commitments/obligations may relate to:

community

family

self

staff

Commitments/obligations may include:

business commitments and community/family responsibilities

personal principles

personal work/life balances and priorities e.g. health considerations such as exercise, stress

professional commitments

resource commitments to community e.g. contributions to social goals, Community Development Employment Program (CEDP) staff responsibilities, community centres, mentoring, community projects

resource commitments to cultural life e.g. cultural maintenance programs, language maintenance

resource commitments to immediate and extended family members e.g. money obligations, skills and resource contributions to family projects

time commitments to community activities e.g. participation in community events, ceremonies and activities, school committees, sporting associations

time commitments to immediate and extended family members e.g. child care and aged care responsibilities, emotional support obligations for family issues

time commitments to cultural life e.g. National Aboriginal and Torres Strait Islander Day of Celebration (NAIDOC) activities, National Sorry Day activities, National Reconciliation Week activities, religious activities, national days, ceremonies, funerals and related mourning business

Strategies may include:

communication strategies

consulting with other small businesses to identify successful strategies used

developing clear guidelines for staff, such as:

codes of conduct

customer/client charters

family/community charters

job descriptions

organisational trees

developing clear processes for staff

developing plans to address unanticipated events

developing plans to include health considerations for self and staff

personal vision/values

using diaries/calendars to timetable known obligations

Plans may relate to:

communication

contingency

OHS

performance appraisal

personal and staff development

succession arrangements

time management

Culturally appropriate work ethic may include:

impact on and within the community

impact on and within the family

impact on and within the wider community

impact on self

relevance of the business to the community

relevance of work to the individual

role development and clarification processes

skills to perform the work

Reviewing plans and strategies may include:

360º feedback

applying qualitative and/or quantitative measures to business performance

applying qualitative and/or quantitative measures to individual performance

family or community consultation