Elements and Performance Criteria
- Establish and develop communication and appropriate relationships with key stakeholders
- Establish specific practices for communication with key stakeholders, in accordance with codes of practice, cultural protocols and agreed roles and responsibilities
- Maintain specific ways of dealing with issues in communication with key stakeholders that adhere to codes of practice, cultural protocols and agreed roles and responsibilities
- Identify and implement methods of working in culturally appropriate ways
- Identify and implement plans to deal with changes in circumstances and behaviours, as required
- Establish and develop roles and responsibilities in the small business
- Clearly and accurately clarify roles and responsibilities in the business in accordance with organisational structure and lines of authority, codes of practice and job documentation
- Identify and apply specific practices and behaviours from the codes of practice, that contribute to successful working relationships
- Clearly communicate responsibilities and practices to key stakeholders
- Review relationships with key stakeholders
- Review communication practices used with key stakeholders and implement any necessary improvement strategies
- Monitor and evaluate relationships with key stakeholders and develop action plan/s needed to enhance relationships
- Evaluate roles and responsibilities in the business and undertake any revisions necessary to improve successful working relationships