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Elements and Performance Criteria

  1. Select and use technology
  2. Process and organise data
  3. Maintain technology

Required Skills

Required skills

literacy skills to identify work requirements to understand and process basic relevant workplace information and to follow written instructions

communication skills to request advice to receive feedback and to work with a team

problemsolving skills to solve routine technology problems

Required knowledge

key provisions of relevant legislation from all levels of government that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety OHS

organisational policies plans and procedures especially in regard to filenaming and storage conventions

organisational IT procedures including backup and virus protection procedures

basic technical terminology in relation to reading helpfiles and manuals

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

selection and application of appropriate equipment and software applications in relation to assigned tasks

access retrieval and storage of required data

performance of basic maintenance on a range of office equipment

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

examples of files and data for storage

manuals and training booklets for equipment

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

analysis of responses to case studies and scenarios

demonstration of techniques

oral or written questioning to assess knowledge of office equipment

evaluation of maintaining technology

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

IT use units

other industry capability units


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Technology may include:

computer technology, such as laptops and personal computers

digital cameras

modems

printers

scanners

zip drives

photocopiers

shredders

binders

laminators

cutters

Software applications may include:

email, internet

word processing, spreadsheet, database, accounting or presentation packages

Organisational requirements may include:

correctly identifying and opening files

legal and organisation policies, guidelines and requirements

locating data

log-on procedures

manufacturer's guidelines

OHS policies, procedures and programs

saving and closing files

storing data

Input devices may include:

keyboard

mouse

numerical key pad

scanner

Storage of data may include:

appropriate storage/filing of hard copies of computer generated documents

storage in directories and sub-directories

storage on CD-ROMs, hard and floppy disk drives or back-up systems

Technology consumables may include:

back-up tapes

CD-ROM

floppy disks

print heads

printer ribbons and cartridges

toner cartridges

zip disks

Routine maintenance may include:

in-house cleaning and servicing of equipment according to manufacturer's guidelines

periodic servicing by qualified or manufacturer approved, technician

regular checking of equipment

replacing consumables

Identifying equipment faults may include:

checking repairs have been carried out

encouraging feedback from work colleagues

keeping a log book of detected faults

preparing a maintenance program

regular back-ups of data

regular OHS inspections

routine checking of equipment