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| The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Work goals and objectives may include: | budgetary targetsproduction targetsreporting deadlinessales targetsteam and individual learning goalsteam participation |
Organisational requirements may include: | access and equity principles and practicebusiness and performance plansdefined resource parametersethical standardsgoals, objectives, plans, systems and processeslegal and organisational policies, guidelines and requirementsOHS policies, procedures and programsquality and continuous improvement processes and standardsquality assurance and/or procedures manuals |
Factors affecting the achievement of work objectives may include: | budget constraintscompeting work demandsenvironmental factors such as time, weatherresource and materials availabilitytechnology/equipment breakdownsunforeseen incidentsworkplace hazards, risks and controls |
Business technology may include: | computer applicationscomputersemailfacsimile machinesinternet/extranet/intranetmodemspersonal schedulersphotocopiersprintersscanners |
Feedback on performance may include: | formal/informal performance appraisalsobtaining feedback from clientsobtaining feedback from supervisors and colleaguespersonal, reflective behaviour strategiesroutine organisational methods for monitoring service delivery |
Signs of stress may include: | absence from workalcohol or other substance abuseconflictpoor work performance |
Personal wellbeing may include: | culturalemotionalsocialspiritual |
Sources of stress may include: | complex taskscultural issueswork and family conflictworkloads |
Supports and resolution strategies may include: | awareness raisingcounsellingemployee assistance programs (EAP)family supportgroup activitiesjob designmediationsharing loadtime offtraining |
Professional development opportunities may include: | career planning/developmentcoaching, mentoring and/or supervisionformal/informal learning programsinternal/external training provisionperformance appraisalspersonal studyquality assurance assessments and recommendationsrecognition of current competence/skills recognitionwork experience/exchange/opportunitiesworkplace skills assessment |