Elements and Performance Criteria
- Plan to achieve team outcomes
- Develop team cohesion
- Provide opportunities for input of team members into planning, decision making and operational aspects of work team
- Encourage and support team members to take responsibility for own work and to assist each other in undertaking required roles and responsibilities
- Provide feedback to team members to encourage, value and reward individual and team efforts and contributions
- Recognise and address issues, concerns and problems identified by team members or refer to relevant persons as required
- Participate in and facilitate work team
- Actively encourage team members to participate in and take responsibility for team activities and communication processes
- Give the team support to identify and resolve problems which impede its performance
- Ensure own contribution to work team serves as a role model for others and enhances the organisation's image within the work team, the organisation and with clients/customers
- Liaise with management
- Maintain open communication with line manager/management at all times
- Communicate information from line manager/management to the team
- Communicate unresolved issues, concerns and problems raised by the team/team members to line manager/management and ensure follow-up action is taken
- Communicate unresolved issues, concerns and problems related to the team/team members raised by line managers/management to the team and ensure follow-up to action is taken