Elements and Performance Criteria
- Establish team performance plan
- Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives
- Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team
- Support team members in meeting expected performance outcomes
- Develop and facilitate team cohesion
- Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team
- Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
- Provide feedback to team members to encourage, value and reward individual and team efforts and contributions
- Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed
- Facilitate teamwork
- Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes
- Support the team in identifying and resolving work performance problems
- Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders
- Liaise with stakeholders
- Establish and maintain open communication processes with all stakeholders
- Communicate information from line manager/management to the team
- Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders
- Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders