Required skills

work within organising frameworks

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

group presentation skills

interpersonal skills to listen effectively and to ask questions

Required knowledge

awards and agreements

contemporary issues for workers

occupational health and safety

union campaigns

union enrolment procedures and costs

union rules policies practices and protocols

union services

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

demonstration of a range of techniques that have led to increases in union membership or collective action which advances the members causes

knowledge of union rules policies practices and protocols

Context of and specific resources for assessment

Assessment must ensure

access to equipment for making presentations

examples of onetoone and group communication with workers

support from union officials

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

demonstration of techniques

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

observation of demonstrated techniques in communicating with workers and making presentations

observation of presentations

oral or written questioning to assess knowledge of awards and agreements

review of information ascertainedabout workers and the workplace

evaluation of explanations of the benefits of acting collectively

review of how presentations were publicised to target groups of workers

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other workplace relations units

Effective communication techniques may include:

Information may include:

Barriers may include:

Analyses of issues may include:

Responses may include:

Motivational techniques may include:

Visual aids may include: