Required skills

analytical and research skills to gather and utilise information about legislation awards agreements and other relevant industrial instruments

culturally appropriate communication skills to relate to people from diverse backgrounds and people with diverse abilities

Required knowledge

common law rights and obligations

decisions and actions of regional national and international union bodies or other unions

national stateterritory legislation relating to industrial relations vocational education and training occupational health and safety OHS discrimination and equal employment opportunity

precedents for similar issuesmatters

relevant employment agreements awards and terms and conditions of employment

union policies and procedures

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

demonstration of a range of examples where union members have been provided with accurate information about the union relevant legislation awards and worker entitlements

knowledge of relevant employment agreements awards and terms and conditions of employment

Context of and specific resources for assessment

Assessment must ensure

access to workplace and union documents

examples from work with union members

support from union officials

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

demonstration of techniques

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

observation of demonstrated techniques in speaking to workers about union matters

observation of presentations

oral or written questioning to assess knowledge of decisions and actions of regional national and international union bodies or other unions

review of methods used to gather information from members

review of information provided to members

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other workplace relations units

Appropriate methods may include:

Sources of information may include:

Effective communication techniques refers to:

Opportunities to involve other members may include:

Specialist services may involve: