Elements and Performance Criteria
- Prepare for dispute resolution
- Establish facts and issues surrounding the dispute
- Analyse key strengths and weaknesses of own and opposing case
- Determine and analyse dispute resolution process to be applied
- Identify evidence that can be used to support own case
- Make an assessment of realistic outcomes that may be achieved and agree on objectives for participating in the processes
- Develop an appropriate strategy to deal with the dispute through agreed or established processes
- File appropriate documentation in accordance with the agreed procedure and/or tribunal requirements
- Participate in dispute resolution processes
- Reach an outcome to dispute resolution
- Use communication techniques to put forward options for resolution of the dispute
- Seek agreement on identified options that are consistent with own objectives
- Consult with appropriate parties over authority to reach agreement on particular options
- Refer to appropriate tribunal/person in accordance with the dispute resolution process where agreement cannot be reached
- Clarify agreement or withdraw from dispute resolution process
- Evaluate and review outcome against objectives