Required skills

literacy and verbal communication skills to present information in clear and accessible ways to relevant persons

negotiation and conflict resolution skills to deal with sensitive information and resolve issues

Required knowledge

grievance resolution policy and procedures

industrial relations policies and procedures such as

enterprise agreements

enterprise and workplace bargaining

role of employee representatives and employee organisations

legislation codes of practice and national standards for example

equal employment opportunity EEO antidiscrimination

international industrial relations systems where work undertaken has an international focus or context

occupational health and safety OHS

relevant stateterritory and federal industrial relations systems

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

demonstrated experience in working with legislation awards and agreements to provide written and verbal advice in industrial matters

knowledge of relevant legislation codes of practice and national standards

Context of and specific resources for assessment

Assessment must ensure

access to a range of workplace documentation relating to current industrial matters

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

assessment of written reportsexamples of industrial conflict that has been resolved

demonstration of techniques

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

observation of demonstrated techniques in providing advice about industrial matters

observation of performance in role plays

observation of presentations

oral or written questioning to assess knowledge of industrial relations legislations and current issues

review of documentation promoting the organisations industrial relations procedures

review of documentation prepared about potential industrial relations conflicts

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other units from the Certificate IV in Human Resources

Relevant legislation, agreements, policies and procedures include:

Persons and groups include:

Site, enterprise and statutory requirements refer to:

Management may include: