Required skills

communication skills to advocate consult negotiate and mediate conflict

innovation and problemsolving skills to manage sensitive and important issues

planning and time management skills to meet critical deadlines to sequence tasks to prepare submissions and to present cases

Required knowledge

enterprise and workplace bargaining processes

key entities in the Australian industrial relations system including courts and tribunals trade unions employer bodies

relevant industrial occupational health and safety equal opportunity and antidiscrimination legislation in both the Commonwealth and state jurisdictions

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

demonstrated understanding of contemporary industrial issues and legislation

documented strategies and procedures for dealing with grievances and disputes

performance of negotiationconflict resolution techniques

knowledge of relevant legislation

Context of and specific resources for assessment

Assessment must ensure

access to appropriate documentation and resources normally used in the workplace

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

assessment of written reports on industrial issues

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

observation of demonstrated techniques in negotiation and case presentation

observation of presentations

oral or written questioning to assess knowledge of industrial relations legislation

review of documentation outlining longterm industrial relations objectives

review of implementation plan and contingency plan

evaluation of documentation communicating key issues about procedures for addressing grievances and conflict

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other units from the Diploma of Human Resource Management

Long-term industrial relations objectives may relate to:

Cost benefit means:

Risk analysis means:

Implementation plan may include:

Associated industrial relations activities may include:

Conflict management techniques/procedures may include:

Certify refers to: