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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Plan document
  2. Draft document
  3. Review document
  4. Write final document

Required Skills

Required skills

literacy skills to read and understand a variety of texts to prepare general information and papers according to target audience and to proofread and edit documents to ensure clarity of meaning and conformity to organisational requirements

problemsolving skills to determine document design and production processes

Required knowledge

basic grammar spelling and punctuation

communication protocols

how audience purpose and method of communication influence tone

organisational policies and procedures for document production

resources to assist in document production such as dictionary thesaurus templates style sheets

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

producing a range of documents that accurately convey required basic information

using formatting suitable for intended audience

knowledge of organisational policies and procedures for document production

Context of and specific resources for assessment

Assessment must ensure

access to office equipment and resources

examples of documents

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of draft documents

analysis of responses to case studies and scenarios

demonstration of techniques

oral or written questioning to assess knowledge of communication protocols

review of final documents

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBITUA Design and produce text documents

BSBITU303A Design and produce text documents

other general administration units

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Audience may include:

internal and external customers

recipient/s who receive a copy for information

primary recipient/s of the communication

Purpose may include:

clarification of issues

communication about meetings or events

information

minutes/outcomes of meetings

request for information, advice or assistance

statements of fact

straightforward advice

Format may include:

email

forms

letters

memos

minutes of meetings

organisational templates or proformas for letters, memos or reports

tables

Structure may include:

organisation of the material to suit the format (e.g. scannability for on-screen use)

treatment of attachments and hyperlinks

visual signposting of material, including use of headings, lists, keywords and text in boxes

Organisational requirements may include:

house style requirements

identified authorities for signatories for correspondence/communications

protocols, both written and unwritten for the organisation's internal and external communications

requirements for inclusive and non-discriminatory language and for adherence to copyright legislation

Method of communication may include:

inclusive communication

use of active or passive voice

use of the appropriate register or style of language - formal, standard or informal

Means of communication may include:

software packages such as MS Word, Excel, PageMaker, PowerPoint and templates

Intended recipient may include:

audience for document

signatory of the document

supervisor or other staff member who may add to or forward document to another recipient