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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Plan documents
  2. Draft text
  3. Prepare final text
  4. Produce document

Required Skills

Required skills

communication skills to clarify requirements of documents

literacy skills to edit and proofread documents to create documents with a complex organised structure of linked paragraphs which use simple and complex syntactic structure

numeracy skills to collate and present data graphs and annotated references

problemsolving skills to use processes flexibly and interchangeably

Required knowledge

enterprise style guidehouse style

formatting styles and their impact on formatting readability and appearance of documents

organisational requirements for ergonomics work periods and breaks and resource conservation techniques

rules and conventions for written English as defined by general and specialist dictionaries and books about grammar

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

production of documents

editing draft text to ensure accuracy and clarity of information

knowledge of enterprise style guidehouse style

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

examples of documents and style guides

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of structure and content of documents

review of draft documents

review of final documents

demonstration of techniques

oral or written questioning to assess knowledge of word processing software functions

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

BSBITUA Design and develop complex text documents

BSBITU401A Design and develop complex text documents.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Purposes of documents may include:

conveying research findings

documenting policies, procedures and processes

influencing attitudes, opinions, beliefs

meeting legal requirements

meeting other data, information or knowledge needs of an audience

proposing recommendations, options and actions

Appropriate formats for documents may include:

detailed business letters

emails

instructions and procedures

manuals

publications, leaflets, brochures

reports

speeches and presentations

submissions tender documentation and public notices

website text

Means of communication may include:

software packages such as MS Word, MS Excel, MS PageMaker, MS PowerPoint and templates

Requirements of documents may include:

compliance with genre

compliance with proformas, standardised reporting requirements or undertakings made by the organisation about reporting

file types and sizes for online documents

languages other than English requirements

legal or traditional requirements for the particular document format

organisational policy, procedures and guidelines applying to writing documents, including house style

point numbering systems

requirements for illustrations, photographs, graphs, charts, maps and other illustrative material to explain texts

standards for references, footnotes, citations, acknowledgements

time lines, including deadlines

word length

writing styles, including simplicity of English and use of technical language

Categories and logical sequences of data, information and knowledge may include:

arguments and rebuttals

categories and sequences traditionally used for the particular type of document being prepared

chronological, alphabetical or operating sequences

facts, observations, conclusions and recommendations

illustrative case studies and other examples

linking and summary statements

recommendations and supporting arguments

Relevant enterprise personnel may include:

colleagues/staff in own work section/ team members

consultative committees

internal providers of specialist expertise

managers/leaders/coordinators/supervisors

owners

staff in relevant work sections

Design elements may include:

capitals and underlining

fonts

headings

illustrations, photographs and other illustrative material for design purposes

justification and alignment

lists and tables

logos, branding, organisational identity requirements

margins and paragraph indentation

page shape

page size

templates

use and amount of colour

use and amount of white space